Rent-A-Center in El Cajon, CA Closed now

Reviews about Rent-A-Center

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  August 03, 2020, by Mz. Cali
  I'd give a zero for time wasted, unnecessary stress,Unprofessional/Bad customer service... Walking into a store hearing uncut rap music blasting w/my family should've scared us off including the location but unfortunately this RAC is closest to my house. I was lied to on several occasions by the entire staff trying to cover themselves. First issue; I came in for an advertise bed on their website instead of being upfront the manager tried to sell me everything I didn't want. 2nd issue; I spent forever filling out their application and giving up my whole life to find out after by the manager that they no longer carried the bed my spouse and I had our hearts set on. 3rd issue; I offered copies of everything up front day 1 and I was told no you don't need ur social security number, lease or pay check stubs, spouse or POA by the cashier aka alleged new girl. In fact I did a week later and which was their response to why I received no delivery or phone call. 4th issue; they told me how much everything was going to come out too. I was told 29.95 that led me into $90... for 2 weeks with a 14 day free delivery special going on. I was told I was paying for 1weeks but it was really 3 weeks. my delivery was a 1.5 weeks away so why am I paying for an extra week with out the merchandise the manager said because they only deliver on Thursday. Keep in mind it was Tuesday of the PREVIOUS WEEK, that upcoming Thursday he claimed wouldn't be enough time to verify all my references but they took my money. They even tried to get my social security number and that's not a requirement period. A judge once told me if they don't do credit checks why give away ur social. Everything they need to know is attached to your drivers license except who u owe and ur score and most of that is public records. The manager lied and said if my spouse gave up his reporting chain of command (1st class) and he could verify that info thats good enough and promised to deliver the bed again a week later. I asked for a refund and no they never called or attempted to deliver the bed even after given up more information. A few days ago RAC over drafted my account from this issue that happened almost a month ago and they swear I never had a contract with them. Thank God I kept the proof for my bank and the request for a refund. SMDH